Job Description

Job Description

Job Description

Description:

Job Overview

As the first point of contact for our guests, you set the tone for an exceptional yet relaxed dining experience. You’ll warmly welcome each guest, manage reservations and seating with care, and help maintain the inviting atmosphere our restaurant is known for. If you’re friendly, polished, and passionate about creating genuine connections, you’ll feel right at home on our team.

For a first look at the new concept click here:

Benefits provided to Full-time employees:

• Medical/Dental/Vision Insurance
• Vacation time
• Vacation Enhancement
• Personal Day
• Paid Holidays
• Funeral/Bereavement Leave
• Pet Bereavement
• Footwear Reimbursement Policy
• $20,000 Life Insurance Policy
• Holiday Bonus
• Sick time
• Travel Benefits at IHG® Hotels & Resorts Worldwide
• Friends and Family Rate at the Crowne Plaza Lansing
• Retirement Plan with company match

Duties and Responsibilities

• Greet and welcome guests with a warm, sincere smile
• Engage in friendly conversation with guests and accommodating their seating requests
• Interact with restaurant guests, fellow employees, and managers in a polite, courteous and hospitable manner to ensure gracious hospitability
• Maintain professional appearance and adhere to grooming standards
• Be a beacon of warmth, polish and professionalism for our guests
• Anticipate and accommodate needs of guests
• Maintain the general cleanliness and orderliness of the entrance area
• Takes and processes reservations for guests
• Assists with incoming calls and answering questions from guests
• Learn by listening, observing other team members and sharing knowledge while leading by example
• Works as a part of a team and provides help and support to all fellow team members
• Assist with clearing, cleaning and resetting tables

Specific job knowledge, skills, and abilities:

• Ability to work a flexible schedule including nights, weekends, and/or holidays.
• Communication skills, written or verbal, in the primary language(s) used in the workplace.
• Basic reading, writing, and math.
• Ability to navigate necessary software and applications.
• Ability to comply with local laws regarding food handling or serving of alcohol, including the ability to take and pass the ServSafe Alcohol Safety class and exam.
• Knowledge of table service standards and appropriate table settings and service ware, as well as knowledge of all menu items and methods of preparation.
• Ability to engage with guests and colleagues.

Physical demands:

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10 º F) and kitchens (+110 º F), possibly for one hour or more.
• Must be able to lift and transport items weighing up to 10 pounds on a regular and continuing basis; frequently lift and transport items up to 25 pounds, maneuver carts or equipment weighing up to 50 pounds occasionally.
• Must be able to exert well-paced mobility for up to 8 hours in length.
• Must be able to maneuver between tables and in tight spaces.
• Must be able to position self to fulfill cleaning tasks.

A high school or equivalent education is preferred. Six months of prior food service experience preferred.

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required.

Upon employment, all associates are required to fully comply with Crowne Plaza Lansing rules and regulations for the safe and effective operations of the Hotel’s facilities. Associates who violate Hotel rules and regulations will be subjects to disciplinary action, up to and including, separation.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to review the job or to require that other or different tasks be performed as assigned.

All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This position description in no way states or implies that these are the only duties which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within the guidance and compliance with Federal and State laws). Continued employment remains on an “at-will” basis.

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