Job Description
Dispatcher I at Amrize summary:
The Dispatcher I is responsible for managing timely and accurate truck fleet operations while ensuring DOT compliance and safety standards. This role involves coordinating logistics between customers and haulers, optimizing haul solutions, monitoring fleet performance, and maintaining strong customer and hauler relationships. Additionally, the Dispatcher supports order processing, inventory management, safety initiatives, and administrative tasks to enhance operational efficiency and customer satisfaction.
ABOUT THE ROLE Responsible for on time performance, order accuracy and maintaining and growing overall truck fleet while maintaining DOT compliance.Assist in growing the company's hauler selection, DOT compliance, assure compliance with company policies, risk management, DOT andother regulatory requirements. Develop current customer base.
WHAT YOU'LL ACCOMPLISH - Safety: Personally promote the Core value of Zero Accidents & Incidents to all operations - Actively engage with customers, haulers and weigh masters to reinforce safe behaviors; Actively participate and assist with annual Transportation Safety Initiatives for haulers
- Behavior & Attitude: Demonstrate a dynamic personality; Display a positive a problem solving attitude
- Inventory Management: Identify substitute products, operating hour adjustments, and service opportunities across site portfolio; Maintain frequent communication with plant and sales team
- Logistics: Coordinate directly with customers and contracted haulers; Choose best haul solution for each order; Maintain productive and professional relationships with haulers; Utilize, maintain and update hauler directory; Attract new haulers to ensure division has access to the adequate number of trucks; Dispatch trucks, track performance in real time; monitor demand, utilization, and capacity while prioritization work distribution; Identify optimization and backhaul opportunities; Coordinate hauler schedule commitments; Monitor reliability/performance; Track overall customer and hauler satisfaction; Document and record all customer/hauler complaints in the system; Forecast future haul needs (i.e. next 2 weeks); Process the documentation that accompanies the movement of freight
- Order-Taking & Customer Service: Customers' first telephone point of contact for questions, order, pickup and delivery needs, freight status, complaints, and problem resolution; Ask for additional business from customers and provide leads to sales for potential new opportunities; Enter complete/accurate customer order details into information systems; Proactively seek customer feedback to identify areas of improvement and trends in all operations; communicate ideas and solutions to team; Communicate with Sales, Operations, and contracted haul companies; Perform administrative functions necessary for daily operations including, but not limited to, entering and processing non ticketed haul paperwork, report creation, filing, answering phones, copying and perform other duties as required
- Systems & Processes (may be responsible for): Track various scale information and producing reports to provide metrics, identify areas of improvement and trends; Perform scale house (weigh master) duties as needed. Requires reliable personal transportation to offsite locations on short notice - Conduct spot inspections / audits to ensure DOT compliance to minimize risk
- Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.
WHAT WE'RE LOOKING FOR Education: High school diploma or equivalent
Additional Education Preferred: Associate's degree
Required Work Experience: 2-3 years of industry experience
Required Technical Skills: Must have refined computer skills including the use of Microsoft Word, Excel, PowerPoint and the internet.
Additional Requirements: - Ability to count and perform basic math, with or without a calculator
- Above average written and verbal communication skills (documentation, communication with peers, supervisors, etc)
- Professional telephone etiquette
- Skills: Short haul trucking background & phone solicitation skills
- Physical Requirements: Candidate must be able to sit for long periods. Additionally, they must be able to use common office tools and technology, such as cell/office
telephone, calculator, and other electronic devices. Must be able to use computerized equipment and highly sophisticated computerized devices - Mental Requirements: Ability to work in a stressful, deadline oriented environment that requires complex, technical
information and decision making. Must have a strong analytical orientation - Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests
WHAT WE OFFER - Competitive salary
- Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
- Medical, Dental, Disability and Life Insurance
- Holistic Health & Well-being programs
- Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
- Vision and other Voluntary benefits and discounts
- Paid time off & paid holidays
- Paid Parental Leave (maternity & paternity)
- Educational Assistance Program
- Dress for your day
BUILDING INCLUSIVE WORKSPACES At Amrize, there is endless opportunity for you to play your part. Whether you're in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you'll have the chance to build your ambition!
Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email recruiting-accommodations@amrize.com. This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.
While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.
Keywords:
dispatching, fleet management, DOT compliance, logistics coordination, customer service, transportation safety, order processing, inventory management, hauler relations, freight tracking
Job Tags
Contract work, Work experience placement, Work at office, Local area, Flexible hours,